Last month, I highlighted some of the potential costs and benefits of a post-commissioning training program. This month's column addresses the foundation for a systems approach to training: the objective assessment of training needs.
A needs assessment answers the question of why training is needed and provides some certainty that the effort put into designing and implementing a training program will achieve the expected results. A needs assessment determines the need for training, identifies what training is needed, and examines the type and scope of resources needed to support a training program.