Last month I discussed the niche business of troubleshooting and the pertinent things to do in preparation of the data collection, data analysis, and eventually the potential solution(s) plan. This month, I’m going to continue with this topic, focusing on water-side problem solving.

Back in July 2007, I wrote in this column on how troubleshooting can be a niche business, and it certainly has been for me over the years.

Last month, we discussed having a mid-year sales strategy or course correction. I suggested one should start to plant the seeds to provide a better product at a better price from a team rather than simply sell commodity products to HVAC contractors.