ITASCA, Ill. — IFS acquired Clevest Solutions Inc., a provider of mobile workforce management and advanced network deployment solutions in the utilities vertical. This acquisition extends IFS’s leadership in service management solutions as it intensifies its focus on driving service experience. Clevest is an ideal addition to IFS with its utilities domain expertise, capabilities, and international blue-chip client bases.
The ‘moment of service’ is the point at which customers experience the quality of the company they are dealing with. Although relevant across all industries, it is critical in energy & utilities, which is driving providers to digitalize their core processes and evolve their business models to focus on customer service. Clevest has a proven record in enabling energy and water utility companies to transform not only in the way they differentiate through service but also in how they achieve greater uptime and improve worker and community safety.