Over the past two months, this column has focused on the building owner’s role in obtaining meaningful and timely training on new equipment and systems installed as part of major capital projects. O&M training is one of the most challenging parts of the commissioning process to do well.
It does not help that training is one of the last things that happens on a project, and many times the contractor personnel who know most about the project and its systems have moved on to different project commitments. In addition, O&M training has traditionally been delivered as seen fit by the contractors and not based on a training plan developed by others.