Imagine a service that keeps you connected to your customers 24/7. Imagine further if this service gave you direct visibility into your customers’ enterprises and allowed you to understand exactly how their systems were being used so that you could ensure your designs met their exact needs.
For the longest time, this was an idealistic dream. The ability to connect into customers’ enterprises and monitor systems has often been thought of as difficult to scale and improbable to implement; however, with the introduction of low-cost cellular connections and suites of software that allow for the monitoring of disparate systems, the ability to remotely monitor systems is quite doable.