If someone is special enough to spend millions of dollars to have a building custom-designed and constructed for their use, it is understandable that they would expect perfection. They would probably feel entitled to complain about anything that is not exactly as they like it after the building is completed. This can be deflating to a project team who has endeavored to understand the owner’s priorities and expectations throughout the design and construction process.
The best project team will attempt to engage the owner in unglamorous discussions about temperature control, light levels, systems redundancy, relative humidity, ventilation, etc. This will happen at the same time the owner is asked to select more obvious aspects of the building, such as marble versus stone, tile versus terrazzo, wood versus carpet, etc. Where is the owner likely to focus most of his/her time and attention?