YORK UPG has developed a Web-based business tool -- the YORK Business Analyzer -- that offers dealers a thorough and secure analysis of their business. It guides users through a secure, confidential interactive survey that will capture organizational and financial information specific to their businesses. After this information is entered, the program acts as an analytical tool, calculating and comparing the data against a database of HVAC industry-specific metrics and ratios. Then, it generates a comprehensive “consultant’s report” that calculates overhead, shows how the user’s business measures up to key ratios, and identifies some specific areas of the business that are contributing to variances outside of the ratios.