Energy Planning Network: Deregulation And You (December 1999)
Customers look to their energy providers for information and guidance through the maze of deregulation activities. However, by taking a leadership role in this new age of energy, customers may well be the people who shape today’s chaos into successful futures for both themselves and for their suppliers.
Corporate makeovers in the form of organizational restructuring, systems reengineering, and process retooling are taking place all around the country as energy providers recreate themselves to be competition-ready. Success in a deregulated environment, however, requires true contenders to do some deeper soul-searching into the core of their organizational culture and into the heart of their corporate value system.