Embracing your coworkers’ knowledge and experience in each of their respective roles allows a company to thrive. Rapidly changing supply chains, the constant push for more secure networks, and evolving energy efficiency-related infrastructure requirements demand building professionals become solutions experts, not just workers getting paid to do a job. Proactive is better than reactive, and it’s wise to never forget we are being trusted to be the experts.
One service call can lead to opportunities across the entire organization. Many times, a call starts as a simple, “I’m too hot,” or “I’m too cold.” The importance of having a friendly and knowledgeable person answering that call is imperative. While this person does not have to be a diagnosis expert, their ability to funnel that call to the appropriate person, along with having an understanding of the problem, is extremely worthwhile. The person answering the phone typically becomes the voice of the company, and how they handle that initial call can set up the rest of the team to be efficient and successful.