Augmented reality (AR) is one of the most exciting and compelling technologies for service organizations because it is easy to visualize the problems it can solve — its value proposition is clear.
Take bridging the talent gap as an example, and you can immediately see how AR can help organizations train more quickly, efficiently, and support limited staff resources. Think about the value of remote resolution and how AR can be used either internally or with customers to reduce the need for truck rolls in many cases, or at least ensure better preparation for when technicians arrive on-site. It can also enhance knowledge management — the ability to capture the information exchanged in AR sessions and catalog that as shared knowledge is hugely valuable.