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Engenuity Systems announced their restructured website (www.engenuity.com), which was redesigned to be used as an industry resource, leveraging the company’s vast data collection and industry work experience.
Information-rich features include application articles, white papers, datasheets and live chat support on all the products Engenuity supports, including LonWorks®, BACnet, wireless and other network control protocols.
A newly implemented knowledge base allows customers to search by title, problem description, keyword, or article ID. Downloading specs, white papers, data sheets, or skimming the FAQs are a few clicks or a simple search away to finding a relevant solution. Users will soon be able to create support tickets as well as search closed support tickets to find similar application solutions. Customers can save time by storing Bill of Materials to reorder or use as reference for future projects.
“We wanted to give our customers a one-stop resolution and research resource. As a “neutral” supplier of information we satisfy a niche that is difficult for other distributors to address,” stated Tracy Markie, president of Engenuity. “Our goal is to update the knowledgebase continuously, providing access to our customers on industry or technology intelligence that may affect their business.” Markie concluded.