free webinar

Tap into the ES Magazine App!
Get the latest industry news on your smart phone or tablet

Today's News

Carrier opens commercial service center in NC

Carrier has officially opened the doors of its Service Center of Excellence in Charlotte, NC. The center houses a variety of services for commercial customers of its North American field service offices.

“Customer service is central to what we do each and every day and we believe our new Service Center of Excellence will further enhance our ability to offer world-class customer service,” said Bruce Burdon, vice president and general manager of North American field operations for Carrier. “This new facility brings all of the critical customer service components – customer care, parts procurement, employee training and more – under one roof for a straightforward approach that keeps the customer top of mind.”

Central to the new facility is its customer service center, which provides 24/7/365 support to commercial customers throughout North America by contacting (800) 379-6484. In addition to taking calls, the center’s around-the-clock customer service team provides added support for the company’s 80-plus field offices to ensure all customers receive assistance. The center is projected to handle 125,000 calls and dispatch service technicians to manage more than 10,000 urgent requests by the end of the year.

Additional commercial customer support is provided by the facility’s national processing center through expedited parts procurement, centralized billing, and the streamlining of many business processes, including financial interactions.

The center also houses an onsite training center, which offers ongoing employee training, not just for the regional sales and support teams, but for field office employees across North America. As part of the center, commercial service technicians can utilize interactive simulators for the latest hands-on training for a variety of commercial equipment.

Finally, the center also includes a customer experience center, designed to offer visitors an interactive overview of the company’s history and commitment to the environment and sustainable solutions.

“We’re proud of the unique experience offered by the Service Center of Excellence and cannot wait to see how it’s embraced by our valued customers,” added Burdon.

You must login or register in order to post a comment.



Image Galleries

ES Gallery: Snapshots & Systems

Check out highlights from projects featured in our magazine this year!

Engineered Systems Magazine


2015 March

Check out the March issue of ES with the cover story: High-Rise Overhaul, and features: Selecting & Installing Fire And Smoke Dampers To Ensure Code Compliance; Energy Optimization In Existing Buildings; and The Skinny On Reactors For VFDs.
Table Of Contents Subscribe

System Design

Based on your experience and knowledge level, are you currently comfortable designing or maintaining a system incorporating VRF or radiant ceiling panels?
View Results Poll Archive


The Green Energy Management Book

Learn from our experts how to evaluate job opportunities, market your services, sell a Walk-through Survey, target areas for an Energy Audit, calculate energy savings, do retrofit work, and win continuing contracts for retrofit work.

More Products

Clear Seas Research

Clear Seas Research ImageWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Tomorrow's Environment Podcast

This series from longtime columnist and chronic forward-thinker Howard McKew covers a lot of ground -- from retrocommissioning to systems training, on toward checklists for drawings and tips for meeting minutes. Click HERE to be taken to the podcast page!


new Facebook icon Twitter icon YouTube iconLinkedIn icon  Google+