Today's News

Yaskawa America recognized for customer service

July 23, 2013
/ Print / Reprints /
ShareMore
/ Text Size+

The Drives & Motion Division of Yaskawa America Inc. was honored with a customer service award from Omega Management Group. The NorthFace ScoreBoard Award from Omega Management is presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.

“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president and CEO of Omega. “In 2012, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”

Omega’s methodology measures customer satisfaction and loyalty levels on a five-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service, and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.

“Yaskawa is one of the few companies with a bona fide customer relationship management program.  It requires a significant commitment from our associates, but our customers’ satisfaction and sense of family are part of the quality experience we want to provide,” said Dennis Fitzgerald, vice president of customer satisfaction at Yaskawa. “Receiving the Northface ScoreBoard Award validates our ongoing commitment to exceed our customer’s expectations and provide them with the very best customer experience.”

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

ES Gallery: Snapshots & Systems

Check out highlights from projects featured in our magazine this year!
3/25/14 2:00 pm EST

Improving Cooling and PUE in Existing Data Centers

On-Demand This webinar will provide cost-effective practical tips and feasible retrofit solutions that can be implemented in operational data centers to address some cooling issues and improve energy efficiency.

Engineered Systems Magazine

Es August 2014 cover

2014 August

Check out the August 2014 issue of Engineered Systems, with features on UFAD systems, cloud services, and much more!

Table Of Contents Subscribe

Data Collection

Following Paul Ehrlich's BAS column, what describes your team's performance with data collection, normalization/storage, and analytics/reporting?
View Results Poll Archive

THE ENGINEERED SYSTEMS STORE

The_Green_Energy_Management
The Green Energy Management Book

Learn from our experts how to evaluate job opportunities, market your services, sell a Walk-through Survey, target areas for an Energy Audit, calculate energy savings, do retrofit work, and win continuing contracts for retrofit work.

More Products

Clear Seas Research

Clear Seas Research ImageWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Tomorrow's Environment Podcast

This series from longtime columnist and chronic forward-thinker Howard McKew covers a lot of ground -- from retrocommissioning to systems training, on toward checklists for drawings and tips for meeting minutes. Click HERE to be taken to the podcast page!

STAY CONNECTED

new Facebook icon Twitter icon YouTube iconLinkedIn icon  Google+