In recent years, my firm has been very involved with facility management, assisting them in "getting their message out." Most facility managers and their staff believe it is their role to operate and maintain the hvac equipment and systems, as well as all the other support services that go with facility support services. They don't see the need to routinely announce to the building occupants what they have done for the occupants lately. If there are no complaints (or very few complaints), then facility groups believe they have efficiently done their job.
Further up the pecking order, at the upper management level, the facility manager's role is to establish an operating budget, get this budget approved by management, and then stay within it. If they do this, then they have done their job again. So what is the problem?